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The Unnecessarily Long Road to NFL Redzone
Last class, we talked a little about whether or not it would benefit cable companies to invest more in building relational value with customers, considering this is often their weak point. This made...
View ArticleWhat’s the difference between me and my luggage? I’ve never been to Boston...
This story is about another one of our favorite industries to hate on: the airline industry (more specifically: US Airways). A few months ago, a friend and I tried to surprise our friend in Boston....
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